SriLankan Airlines Limited

SriLankan Airlines, which began operations in 1979, has re-invented itself in the recent past, winning numerous global awards and establishing a firm reputation as a leader among Asian airlines in service, comfort, reliability, and punctuality. SriLankan is a network carrier, with rapid connections that link Europe and the Middle East on one side with Southeast Asia and the Far East on the other.

SriLankan now serves 44 destinations in 29 countries in Europe, the Middle East, South Asia, Southeast Asia, and the Far East.

SriLankan Airlines is one of our customers , using Centium Computer Call Center System (CCS).

•Routes incoming calls to free agents.
•Place incoming callers into a queue.
•Plays holding messages to encourage callers not to hang up.
•Routes callers that are queuing to free agents.
•Integration to a real-time call center management system.
•Improves customer service.
•Reduces Customer attrition.
•Lowers the cost of sales.
•Enhances competitiveness.
•Central monitoring of your call center.

SriLankan Airlines Ltd.

LOT 1.02, 1ST FLOOR, KOMPLEKS ANTARABANGSA, JALAN SULTAN ISMAIL, 50250 KUALA LUMPUR.

TEL: +603 - 2143 3353 (RESERVATIONS)

FAX: +603 - 2144 3278 

GOOGLE MAP : SRILANKAN AIRLINES

 
 
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